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How to fill my spa the first time?

You must remove the spa’s filter cartridge and insert your garden hose directly into this opening. This will force air out of the water lines and make it easier for your pump to prime and start.

How to clean the surface of my spa and the cover?

Clean the inner and outer surfaces of your spa using a mild detergent, warm water and a soft brush or cloth. Thoroughly rinse the detergent from the spa before you refill it. Never use cleaners that contain harsh abrasives or rubbing and buffing compounds. They may permanently damage your spa surfaces. Refill the spa according to the instructions located in the «Installation and quick start up guide» of the user’s manual.

Is the spa portable?

Yes, our spas are easily portable. They can be transported with a small trailer or simply deposited in the box of a pick-up truck. Our spa models weigh between 300 and 340 lbs. They are easily moved between the house and the cottage.

Can I use my spa all year long?

Yes, our spas are isolated and usable during all 4 seasons (12 months per year).

After using the spa, the water heater will not restart?

Your spa automatically checks the water temperature for one (1) minute, every thirty (30) minutes, to increase the temperature if it has dropped. If your set temperature has dropped during usage, the heater may not come on automatically when you change your pump from high speed to low speed. To turn the heater back on, decrease your set temperature by one (1) degree below the current temperature and wait for the display to stop flashing. After stopping, raise the set temperature back to your original setting. This should reengage the heater within one (1) minute.

My vendor told me about a system that can heat water and save energy. What is this system?

Our spas are equipped with the Innovaflow Eco-Energy Saver system, which means your heater will be much less solicited and will allow you to save money on electricity consumption. And saving money is always good!

How often should I drain the spa?

You should drain and refill your spa every one (1) to three (3) months depending on usage. You should also replace the filter cartridge and wipe down the spa as needed. It’s important to have a replacement filter cartridge on hand.

What product should I use to sanitize my spa water?

Bromine, lithium or biguanide are recommended. The use of chlorine may result in the cancellation of your warranty.

What is the maximum temperature of the water in the spa?

The maximum temperature is 40 degrees, like all spas in the industry.

If my warranty has expired, how can I get service or talk to a representative?

Pür Spas continues to provide service for your spa even after your warranty has expired. You can contact us at 1-800-363-2396, extension 226 or 227.

Are your products guaranteed for commercial use?

No, our warranty does not cover commercial use, nor does it cover damage that is the result of abnormal use.