We have the answers you need!

What are the necessary steps to complete in order to prepare for the delivery of my spa?

We’ve prepared a document that provides practical information you need to know before your spa is delivered, as well as technical details on each. Download the guide for FEELING HERE, for ORION HERE and for SPARTAN HERE.

Do we need a GFCI to connect to 120 volts?

No, just plug into the wall to connect to 120 volts, the GFCI is included in the wire and requires only 15 amps. However to connect to 240 volts, you will need a 40 amp breaker.

Do we need an electrician to connect the spa?

Our spas are convertible “Plug & Play” models. It can simply be plugged into a dedicated 15 amp wall outlet, or it can be converted to 240 volts for better heating efficiency in cold weather. When converting to 240 volts, an electrician will be needed.

To convert my spa to a 240V connection, what procedure should the electrician follow?

It is strongly recommended that you hire a certified electrician who will be able to do the conversion properly. If you have an Orion or Spartan spa, DOWNLOAD THE GUIDE HERE. If you have a Feeling spa, you must DOWNLOAD THE GUIDE HERE.

Do I have to install the waterfall?

Yes. When you receive your spa, you will have to install the waterfall in its housing. DOWNLOAD THE GUIDE HERE.

How to fill my spa the first time?

You must remove the spa’s filter cartridge and insert your garden hose directly into this opening. This will force air out of the water lines and make it easier for your pump to prime and start.

DR, DY, or LF error codes: You must remove air from the lines

For Orion and Spartan spas only. If the DR, DY or LF error codes appear during start-up, there is air in the lines preventing water from flowing through and you must remove it. DOWNLOAD THE GUIDE HERE.

How can I improve my spa's energy performance?

To improve the energy performance, we suggest adding Roxul Rockwool insulation to all three sides of the spa. For Feeling and Spartan spas, you’ll need to add between 1 and 2 bags. For Orion spas, you’ll need at least 2 bags. Roxul Rockwool insulation is available from all good hardware stores.

What is the maximum temperature of the water in the spa?

The maximum temperature is 104 degrees, like all spas in the industry.

What are the modes for my spa and how do I change them?

The three modes for Orion and Spartan spas are Standard, Economy and Sleep. To find out how to change them, DOWNLOAD THE GUIDE HERE. For the Feeling Spa, you must DOWNLOAD THE GUIDE HERE.

What do the error codes on my spa mean?

The most common error codes are explained for the Orion and Spartan spas by DOWNLOADING THE GUIDE HERE and for the Feeling by DOWNLOADING THE GUIDE HERE.

What product should I use to sanitize my spa water?

Bromine, lithium or biguanide are recommended. The use of chlorine may result in the cancellation of your warranty.

How should I use disinfectants in my spa?

We suggest you use bromine in a float diffuser to avoid large concentrations of disinfectant in one place, and to prevent discoloration of the spa.

How to clean the surface of my spa and the cover?

Clean the inner and outer surfaces of your spa using a mild detergent, warm water and a soft brush or cloth. Thoroughly rinse the detergent from the spa before you refill it. Never use cleaners that contain harsh abrasives or rubbing and buffing compounds. They may permanently damage your spa surfaces. Refill the spa according to the instructions located in the «Installation and quick start up guide» of the user’s manual.

How often should I drain the spa?

You should drain and refill your spa every one (1) to three (3) months depending on usage. You should also replace the filter cartridge and wipe down the spa as needed. It’s important to have a replacement filter cartridge on hand.

I'm looking for the drain valve on my spa. Where exactly is it?

The location may vary from one model to another. We’ve put together some documents to help you find it easily: click here for FEELING, here for ORION or here for SPARTAN.

How do I replace my filter cartridge?

You can purchase a new cartridge, your spa’s filter element, from your local spa retailer. If the original cartridge is not in stock, check the availability of the equivalents listed in this file.

Can I use my spa all year long?

Yes, our spas are isolated and usable during all 4 seasons (12 months per year) whether you are connecting to 120 volts or 240 volts.

What are the steps to follow to properly winterize my spa?

It is strongly recommended that you hire a professional that will follow the required steps to winterize your spa. DOWNLOAD THE GUIDE HERE.

After using the spa, the water heater will not restart?

Your spa automatically checks the water temperature for one (1) minute, every thirty (30) minutes, to increase the temperature if it has dropped. If you are operating your spa on a 120V electrical supply, the heater will disengage when your pump is turned to high speed. If your set temperature has dropped during usage, the heater may not come on automatically when you change your pump from high speed to low speed. To turn the heater back on, decrease your set temperature by one (1) degree below the current temperature and wait for the display to stop flashing. After stopping, raise the set temperature back to your original setting. This should reengage the heater within one (1) minute.

Is the spa portable?

Yes, our spas are easily portable. They can be transported with a small trailer or simply deposited in the box of a pick-up truck. Our spa models weigh between 300 and 340 lbs. They are easily moved between the house and the cottage.

My vendor told me about a system that can heat water and save energy. What is this system?

Our spas are equipped with the Innovaflow Eco-Energy Saver system, which means your heater will be much less solicited and will allow you to save money on electricity consumption. And saving money is always good!

I need a replacement part. How do I find the information?

We have compiled all the codes of the most basic parts in the following files: FEELING PARTS, ORION PARTS and SPARTAN PARTS.

Can I replace the drain valve?

If your spa’s drain valve is broken, it is easy to replace. DOWNLOAD THE GUIDE HERE. Remember to drain the spa and change the water once every one (1) to three (3) months, depending on how much you use it.

How do I replace the waterfall body?

You can easily change the waterfall body by following the steps in the guide. DOWNLOAD THE GUIDE HERE.

My GFCI outlet seems to be defective. How do I replace it?

If your GFCI outlet is defective, you can change the housing only by following the steps in the guide. DOWNLOAD THE GUIDE HERE.

I lost the user guide, can I download it?

We invite you to download the User Guide for the FEELING HERE, ORION HERE and SPARTAN HERE.

If my warranty has expired, how can I get service or talk to a representative?

Pür Spas continues to provide service for your spa even after your warranty has expired. You can contact us at 1-800-363-2396, extension 226 or 227.

Are your products guaranteed for commercial use?

No, our warranty does not cover commercial use, nor does it cover damage that is the result of abnormal use.

I'm a store owner and I'm wondering how to turn on only the lights on my in-store spa demo?

By following the procedure available here, you can easily turn on only the lights of your in-store spa demo.

I'm a store owner and I have a spa to return to the warehouse. What should I do?

To return a spa to our warehouse, please follow the steps described in the document available here.